Frequently Asked Questions

Find clear answers about sunMYLOVE bracelet sizing, materials, care, delivery, payments and returns. For product-specific details, always check the description and specifications shown on that product page.

Bracelet sizing and fit

How do I measure my wrist for a bracelet?

Wrap a flexible tape around the wrist directly below the wrist bone, keeping it flat and comfortably snug without compressing the skin. Record the actual circumference and choose the closest listed size. See our bracelet sizing and buying guide for illustrated instructions.

Should I add extra length to my wrist measurement?

No. Select your actual wrist circumference unless the individual product page tells you otherwise. We calculate the intended fit from the selected measurement. If you are between two available sizes, choose the next larger size.

Will every bracelet fit in exactly the same way?

Not always. Bead diameter, cuff shape, number of layers and construction can affect the feel of a bracelet even when the selected wrist size is the same. The product description identifies whether a design is flexible, adjustable or made to a fixed circumference.

Materials and craftsmanship

What materials does sunMYLOVE use?

Our collections include sterling and fine silver, brass, natural stones, freshwater pearls, wood and other materials identified on each product page. Browse silver bracelets, handmade brass cuffs and beaded bracelets.

What do 925, 990 and 999 silver mean?

These numbers describe nominal silver fineness: 925 contains 92.5% silver, 990 contains 99.0%, and 999 is approximately 99.9% silver. Alloy composition, finishing and care requirements can differ, so use the material specification on the individual product as the definitive reference.

Are natural stones, pearls and wood identical from piece to piece?

No. Natural materials can vary in colour, grain, pattern and surface character. These differences are normal and make each handcrafted bracelet distinct; they are not automatically defects.

Care and everyday wear

How should I care for my bracelet?

Store it dry and separately, avoid hard impacts, and wipe metal surfaces gently with a clean soft cloth after wear. Keep pearls, wood, porous stones and elastic components away from harsh polishing compounds. Follow any product-specific care instructions supplied with the design.

Can I wear the bracelet in water?

Remove it before swimming, bathing, exercising or using household chemicals. Salt water, chlorine, cosmetics and perspiration can accelerate tarnish or affect natural materials, elastic cord and surface finishes.

Orders, payments and delivery

Which payment methods are available?

The checkout currently supports secure card payment through Stripe and PayPal. Availability can depend on your country, device, browser and the capabilities enabled on the payment account. The payment option shown at checkout is the authoritative option for that order.

How long does processing and delivery take?

Processing time depends on the item and any customization. Delivery timing begins after dispatch and can vary by destination, carrier operations and customs. Tracking is provided when available. Review the current shipping and delivery information before ordering.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before production or dispatch begins, but changes and cancellations cannot be guaranteed once an order has entered processing, customization or shipment.

Returns and support

What is the return policy?

Eligible standard products may be returned within 30 days under the conditions stated in our policy, and sunMYLOVE covers approved return shipping. Customized or personalized products are not eligible for return unless they arrive damaged, defective or materially different from the confirmed order. Read the complete returns and refunds policy before sending anything back.

What should I do if an item arrives damaged or incorrect?

Keep the product and packaging, take clear photographs, and contact us promptly with your order number and a description of the issue. We will review the evidence and provide the appropriate next step.

How can I contact sunMYLOVE?

Use our contact page and include your order number when the question concerns an existing purchase. This helps us locate the order and respond accurately.

Still deciding? Explore all handcrafted bracelets or compare materials and fit in the bracelet buying guide.