Terms & Conditions
Clear terms for a confident purchase.
These terms explain the agreement between the customer and sunMYLOVE when using silverringsformen.com or placing an order.
Effective date: July 19, 2026
1. Scope and acceptance
By using this website or submitting an order, you agree to these Terms & Conditions, the Privacy Policy and the policies shown during checkout. If you do not agree, do not use the website or place an order.
2. Product information and natural variation
We aim to describe materials, dimensions, colors, sizing and product features accurately. Screen settings and photography can affect color. Natural stone, wood, shell, handmade metalwork and other individually finished components may vary in grain, tone, pattern, weight, dimensions and surface detail. These normal variations are not defects.
Customers are responsible for reviewing product details and selecting the correct size or customization before ordering. Contact us before purchase if clarification is needed.
3. Orders, pricing and payment
- Prices and available currencies are shown on the website. The checkout total controls the amount charged.
- Payment must be authorized by the selected payment provider.
- An automated confirmation acknowledges receipt of the order; acceptance occurs when we begin processing or dispatch the order.
- We may contact the customer to verify information or may cancel and refund an order affected by payment failure, suspected fraud, unavailable materials or an obvious pricing error.
- Promotions cannot be applied after an order unless the promotion expressly states otherwise.
4. Customized and made-to-size items
Items prepared to a selected size, engraving, personalization or other customer specification begin production after the order is accepted. Changes are not guaranteed once preparation has started. Customized, personalized and made-to-size products are not eligible for return unless they arrive damaged, defective or materially different from the confirmed specification.
5. Shipping and delivery
Preparation and delivery estimates are provided in the Shipping & Delivery policy and at checkout. Estimates are not guaranteed arrival dates. Carrier operations, customs, weather, public holidays and address problems may cause delays outside our control.
The customer must provide a complete and accurate address. Additional cost caused by an incorrect or incomplete address may be charged where permitted. Risk of loss passes as required by applicable law and the selected delivery arrangement.
Customer return policy
6. Returns and refunds
Eligible standard items
Standard, non-customized products may be returned within 30 days of delivery when they are unused, unworn and returned with their original packaging and included components.
Return shipping
Contact us before sending an eligible return. We will provide return instructions and a prepaid return label; sunMYLOVE bears the eligible return shipping cost.
Non-returnable items
Customized, personalized and made-to-size products are not returnable unless damaged, defective or materially different from the confirmed specification.
Refund timing
After the return is received and inspected, an approved refund is initiated to the original payment method within 5 business days. Financial institutions may require additional posting time.
Direct exchanges are not offered. To obtain a different standard item, complete the eligible return and place a new order. Original outbound shipping or import charges are refundable only where required by law or where the return results from our error.
7. Damaged, defective or incorrect items
Contact us promptly after delivery with the order number and clear photographs of the product and packaging. Do not discard packaging until the request has been reviewed. We will provide an appropriate remedy based on the circumstances and applicable consumer law.
8. Website use and intellectual property
Website design, original text, product photographs, graphics, logos and other content are owned by or licensed to sunMYLOVE and may not be copied, republished or commercially used without permission. Users must not interfere with website security, attempt unauthorized access, introduce malicious code, scrape the site in a way that disrupts service, or use the website for unlawful activity.
9. Availability, warranties and liability
The website and its content are provided with reasonable care, but uninterrupted or error-free availability cannot be guaranteed. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded. To the extent permitted by law, sunMYLOVE is not responsible for indirect or consequential loss that was not reasonably foreseeable when the order was placed.
10. Changes and severability
We may update these terms for future use of the website or future orders. The version in effect when an order is placed applies to that order. If one provision is found unenforceable, the remaining provisions continue to apply.
11. Contact
Questions about an order, return or these terms can be submitted through the Contact page. Include the order number where relevant, but never send full card details.
Need help before ordering?
Ask about sizing, materials, delivery or return eligibility.