1. Information we collect

We collect information that you provide, information created through a transaction and limited technical information generated when you use the website.

2. How we use information

• Process payment status, prepare, deliver and support orders.
• Create and maintain an account when requested.
• Respond to questions, returns, delivery problems and customer-service requests.
• Send transactional messages such as order confirmations and dispatch updates.
• Send marketing messages only where permitted and provide an unsubscribe option.
• Prevent fraud, protect the website, enforce terms and meet legal or accounting obligations.
• Understand website performance and improve products, content and usability.

3. When information is shared

We do not sell personal information. Information may be shared only as reasonably needed with service providers that support the transaction or website, including payment processors, delivery partners, hosting and security providers, customer-service tools, analytics providers and professional advisers.

We may also disclose information where required by law, to protect customers or the website, or as part of a business restructuring where appropriate safeguards apply.

4. Cookies and similar technologies

Cookies help keep the cart and account working, remember preferences, protect sessions and understand website performance. Some cookies are necessary for checkout and cannot be disabled through site preferences. Browser settings can be used to block or delete cookies, but doing so may affect cart, login or checkout functionality.

5. Retention and international processing

Information is kept only for as long as reasonably necessary for the purposes described above, including order support, fraud prevention, accounting, dispute resolution and legal obligations. Because service providers and delivery partners may operate in different countries, information may be processed outside the visitor’s country. We select providers and use reasonable safeguards appropriate to the service.

6. Your privacy choices

Depending on location and applicable law, you may be able to request access, correction, deletion or restriction of personal information, object to certain processing, or withdraw marketing consent. To make a request, use the Contact page and provide enough information for us to identify the relevant account or order. We may need to verify identity before completing a request.

Marketing emails can be stopped through the unsubscribe link or newsletter preferences. Transactional order and security messages may still be sent.

7. Security

We use HTTPS and reasonable administrative and technical measures designed to protect information. Payment details are transmitted to payment providers rather than stored as complete card data on this website. No internet service is completely risk-free, so customers should also protect account passwords and avoid sending card details through email or contact forms.

8. Children

This website is intended for a general shopping audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information may contact us to request review or deletion.

9. Policy updates

This policy may be updated when services, providers or legal requirements change. The effective date above will be revised when material updates are published.

10. Contact

Questions or privacy requests can be submitted through the sunMYLOVE Contact page. Do not include full card numbers or other unnecessary sensitive information.